Many solar installers are using outlandish claims to help sell solar panels, some so outlandish San Isabel Electric is calling them fraudulent. Claims of massive savings, to the point of eliminating consumer’s electric bill, have officials concerned about how the fraud will affect customers. San Isabel is telling customers the best way to find out how solar panels will affect their monthly bill is to talk to the utility directly and take the claims on salesmen with a grain of salt.
San Isabel warns of fraud
A solar energy company based out of Provo, Utah, is being accused by San Isabel Electric of making fraudulent claims, using the electric co-op’s name and trusted reputation as a sales tactic in the Pueblo West area.
Several San Isabel Electric members have reported experiences of Ion Solar sales representatives going door to door making claims that Ion Solar is working with San Isabel Electric on solar projects, working for SIEA or is affiliated with SIEA — all as part of their sales pitch.
“They are telling our customers false information about our business practices like what would happen to their rates if they went solar and also they are saying that customers will no longer get a bill from San Isabel Electric,” said Paris Elliot, spokeswoman for the utility.
Elliott said San Isabel Electric fully embraces solar power, the positive business opportunities solar power growth is providing to the Southern Colorado community, as well as the potential energy bill savings for some consumers.
“However, San Isabel Electric is not in any way affiliated with any solar contractor, or any other contractor of any other trade,” she said.
“This is starting to damage our reputation because our members are getting false information about solar.”
Elliott said the utility has its own solar energy facility.
“This is the second time in a year that Ion has been making these claims door-to-door. They said they were going to stop last year in August and they apologized,” Elliott said.
“They actually went to a San Isabel executive’s door as well as a board member.”
Elliott said the first instance occurred during July 2017. Ion Solar has made apologies by email and have promised to correct the problem in both instances.
“San Isabel Electric Association takes great pride in our ability to provide Southern Colorado with superior customer service, reliable power, local control and steady rates and we’ve done so for 80 years. The misrepresentation of Ion Solar’s relationship with San Isabel is confusing our Members, thus damaging our credibility and honorable reputation.” General Manager and Chief Executive Officer Reg Rudolph said.
San Isabel Electric is asking members who have been contacted by Ion Solar, or any other company misrepresenting San Isabel Electric, to email the name of the company, the phone number/means of contact and an explain of how they misrepresented San Isabel Electric to firstname.lastname@example.org.
Members who are considering adding solar panels to their home or business are encouraged to contact San Isabel Electric’s Energy Services Department to discuss how it will affect your rate and system interconnection (net-metering).
Read at: https://www.chieftain.com/news/pueblo/san-isabel-warns-of-fraud/article_7185ec89-f149-5aac-8468-cba4596076be.html